Shipping and Returns

If you are not fully happy with the goods you have received, you can return them to us, providing they are in original resalable condition. Once returned, you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

We are not able to refund or exchange items that appear to have been dirtied, used, torn, or are not in the original condition.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returns Terms and Guidelines

  • All returned items must be unused, clean (even on the reverse), complete with original packaging.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in transit. If product is painted - be sure soft packaging covers the entire face and/or ring - so surface does not scratch in transit.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the RMA is enclosed with your goods - no form may result in your return not being processed.
  • Please contact us if you have any additional questions

International Returns

International returns must be covered by the customer. We suggest using your local postal service or a courier: Ensure your return is in original packaging Dear Buyer, We are happy to accept your return. You may return the item within 30 days of purchase for a refund. In some situations, buyers could be responsible for return shipping and any restocking fees that might be applicable. This amount can be deducted from your refund.

Returns In Resellable Condition:

Upon return, if the product is in perfect, resalable condition, as sent to customer, we will refund your purchase price minus a 15% restocking fee.

Returns That Are Used, Dirty, And In Unsellable Condition:

If the product shows evidence of use, damage, wear, or soil and is not in resalable condition — we will charge up to a 50% restocking fee (per Amazon policy) as we will no longer be able to sell the product as new.

Labeling Your Package:

Please write the given RMA# on your package. Please track your package to be sure we have received it into our facility. If you have any questions, please call, and leave a detailed message at our customer service line at: 303-447-0902 x306. Our normal business hours are Monday through Friday 8am to 4pm Mountain Standard Time.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. This Privacy Policy governs the manner in which Boomerang Store collects, uses, maintains and discloses information collected from users (each, a "User") of the www.boomco.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Boomerang Store.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use Collected Information

Boomerang Store collects and uses Users personal information for the following purposes: 
  • To improve customer service  Your information helps us to more effectively respond to your customer service requests and support needs. 
  • To personalize user experience  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 
  • To improve our Site  We continually strive to improve our website offerings based on the information and feedback we receive from you. 
  • To process transactions  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them. 
  • To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. 

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this Privacy Policy

Boomerang Store has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Boomerang Store
1401 Ken Pratt Blvd
Longmont, CO 80501
+1 3034470902
info@boomco.net